Translate business outcomes and product roadmaps into coherent platform capabilities, avoiding unnecessary customisation and duplication across modules.
Provide informed guidance on ServiceNow platform subscriptions, product packaging, entitlements, fulfiller and requester personas, consumption considerations and the architectural implications of licensing choices.
Partner with sales, solution consulting, commercial and delivery teams to validate that proposed capabilities, scope and assumptions align with the intended subscription footprint.
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Translate business outcomes and product roadmaps into coherent platform capabilities, avoiding unnecessary customisation and duplication across modules.
Provide informed guidance on ServiceNow platform subscriptions, product packaging, entitlements, fulfiller and requester personas, consumption considerations and the architectural implications of licensing choices.
Partner with sales, solution consulting, commercial and delivery teams to validate that proposed capabilities, scope and assumptions align with the intended subscription footprint.
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For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients
Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery
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Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Maps and benefit end users
Communicate Clients’ geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Client.
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Responsible for requirements management. Skilled in traceability, testing and validation, support the work with the business to identify functional and technical requirements, translating the requirements into design specifications reflecting Functional Design, User Interface Design and Business Process Design.
Closely partner with Global and local technology, ensuring the technical solution will deliver the agreed business benefits.
Support the business case definition, capturing business justification for investment including ROI and benefits realization.
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Responsible for requirements management. Skilled in traceability, testing and validation, support the work with the business to identify functional and technical requirements, translating the requirements into design specifications reflecting Functional Design, User Interface Design and Business Process Design.
Closely partner with Global and local technology, ensuring the technical solution will deliver the agreed business benefits.
Support the business case definition, capturing business justification for investment including ROI and benefits realization.
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Design and review SAIL interfaces, process models, Records, Sites, and Task Reports for usability, performance, and maintainability at scale.
Architect external integrations (Integration Objects, connected systems, web services/APIs) with government and whole-of-government shared platforms, ensuring compliance with agency network and data-exchange controls.
Direct the design, build, and governance of custom Appian plug-ins where out-of-the-box capability is insufficient.
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