Solutioning & AI positioning: Orchestrates service line technical and delivery expertise in mapping client challenges to Cognizant’s AI-enabled offers, crafting and positioning winning solutions that reinforce Cognizant’s role as an AI Builder and technology services provider rather than a delivery-only vendor — adapting the pitch to each client’s industry context.
RFP/RFI response: Develops creative responses to RFPs/RFIs and directs other Cognizant resources as needed to address client challenges, providing a solid value proposition to clients to stop RFPs and single-source the deal where possible.
Client relationships: Establishes and manages trusted-advisor relationships with key client stakeholders and decision-makers across the assigned diversified-industry accounts in Hong Kong, building consultative thought leadership and client partnering beyond the CIO level.
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Solutioning & AI positioning: Orchestrates service line technical and delivery expertise in mapping client challenges to Cognizant’s AI-enabled offers, crafting and positioning winning solutions that reinforce Cognizant’s role as an AI Builder and technology services provider rather than a delivery-only vendor.
RFP/RFI response: Develops creative responses to RFPs/RFIs and directs other Cognizant resources as needed to address client challenges, providing a solid value proposition to clients to stop RFPs and single-source the deal where possible.
Client relationships: Establishes and manages trusted-advisor relationships with key client stakeholders and decision-makers across Hong Kong BFS accounts, building consultative thought leadership and client partnering beyond the CIO level.
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Forecasting: Partner closely with delivery and operations teams to maintain forecast accuracy and consistency across the assigned account portfolio.
Pipeline Management: Build and manage the opportunity pipeline, qualifying high-priority deals and closing new business in line with agreed targets, with disciplined pipeline tracking and management on Cognizant's CRM platform.
Demand Generation: Partner with Singapore MCU teams to identify prospects, shape marketing plans and initiate new client conversations.
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Sales Enablement: Train and educate vertical and horizontal sales teams on Cognizant's Security portfolio and joint partner value propositions.
Managed Services Solutioning: Drive Cybersecurity solutions for managed services opportunities, collaborating with offshore delivery teams to structure winning solutions.
Client & Deal Engagement: Articulate the Cybersecurity solution and value proposition directly to clients as part of large managed services and IT outsourcing engagements.
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Manage application, infrastructure, and security incidents; perform root cause analysis and coordinate resolution efforts with internal teams and external vendors.
Ensure incidents and service requests are resolved within agreed service levels and provide timely escalation when required.
Develop and maintain operational procedures, support documentation, system configurations, and audit-compliant process guides.
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