Conduct impact assessments, gap analyses, root cause analyses, and process reviews to identify solution options and recommendations.
Define, validate, and prioritise business requirements, business rules, use cases, and operational scenarios.
Ensure requirements are aligned with business objectives, operational needs, regulatory obligations, and the Bank’s policies and governance standards.
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Champion design thinking and human‑centred design principles by working closely with UI/UX designers, business stakeholders, operations, and technology teams to deliver intuitive, compliant digital solutions that address real customer pain points.
Collaborate closely with design, business, operations, and technology teams to drive project delivery, while influencing decisions, resolving conflicts, and aligning diverse stakeholders toward shared product goals.
Oversee day‑to‑day operational activities by maintaining up‑to‑date policies, procedures, terms and conditions, documentation, operational processes, and service flows, while managing and supporting minor and outstanding production issues, including disputes, reconciliation, and settlement matters.
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