Centauri Services And Technology Sdn. Bhd. banner company
jobs in Centauri Services And Technology Sdn. Bhd.

Centauri Services And Technology Sdn. Bhd.

Centauri Services And Technology Sdn. Bhd. is top company Verified

>500 Employees · IT / Software ·

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jobs in Centauri Services And Technology Sdn. Bhd.
Senior Agent, Customer Service (Mandarin Support) Senior Agent, Customer Service (Mandarin Support)

Centauri Services And Technology Sdn. Bhd.

Centauri Services And Technology Sdn. Bhd. is top company
MYR4,500 - MYR5,800 Per Month

Full Time

KL City, WP Kuala Lumpur

Near Train Station
  • Escalate any unresolved issues or inquiries that cannot be completed within the agreed procedures to Level 2 or the Supervisor, and resolve issues as per the recommendations of the operations management.
  • Responsible for investigating, following up on, and resolving difficult issues to ensure no problems are omitted.
  • Proactively identify issues and drive their resolution through product and process optimization to enhance user experience.
Fluency in Mandarin Fluency in Cantonese
+9
Posted
9 months ago
jobs in Centauri Services And Technology Sdn. Bhd.
Specialist, Customer Service (Video/Voice Chat, Mandarin Support) Specialist, Customer Service (Video/Voice Chat, Mandarin Support)

Centauri Services And Technology Sdn. Bhd.

Centauri Services And Technology Sdn. Bhd. is top company
Undisclosed

Full Time

KL City, WP Kuala Lumpur

Near Train Station
Customer Service Video Chat Support
+6
Posted
10 months ago
jobs in Centauri Services And Technology Sdn. Bhd.
Senior Agent, Customer Service (Mandarin Support) Senior Agent, Customer Service (Mandarin Support)

Centauri Services And Technology Sdn. Bhd.

Centauri Services And Technology Sdn. Bhd. is top company
MYR4,500 - MYR5,800 Per Month

Full Time

KL City, WP Kuala Lumpur

Near Train Station
  • Escalate any unresolved issues or inquiries that cannot be completed within the agreed procedures to Level 2 or the Supervisor, and resolve issues as per the recommendations of the operations management.
  • Responsible for investigating, following up on, and resolving difficult issues to ensure no problems are omitted.
  • Proactively identify issues and drive their resolution through product and process optimization to enhance user experience.
Fluency in Mandarin Fluency in Cantonese
+9
Posted
a year ago
Specialist, Card Chargeback Dispute - Investigations Specialist, Card Chargeback Dispute - Investigations

Centauri Services And Technology

Undisclosed

Full Time

KL City

  • Document all investigative findings and case outcomes clearly and consistently within internal systems.
  • Identify patterns of fraud or abuse, and escalate high-risk cases for further review where needed.
  • Collaborate with internal teams such as Customer Support, Product, and Risk Strategy to improve user experience and reduce disputes. ...
Posted
a year ago
Team Lead, Risk Operations (Payment Risk) Team Lead, Risk Operations (Payment Risk)

Centauri Services And Technology

Undisclosed

Full Time

KL City

  • Create and implement a risk operational excellence program and culture supporting our customer servicing to align customer experience with our risk policies, processes, and procedures;
  • Maintain a team of high-performing investigators who can contribute to the overall fraud and loss mitigation initiatives;
  • Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform. ...
Posted
a year ago
Senior Manager, Card Chargeback Dispute - Investigations Senior Manager, Card Chargeback Dispute - Investigations

Centauri Services And Technology

Undisclosed

Full Time

KL City

  • Maintain up-to-date knowledge of relevant card scheme rules and ensure adherence to dispute regulations, including required documentation, timeframes, and evidence standards.
  • Collaborate with Risk Strategy, Product, Engineering, and Customer Support to enhance processes and reduce dispute volumes through better fraud controls and user experience improvements.
  • Handle complex, high-risk, or escalated cases, including potential collusion, first-party fraud, synthetic identities, and crypto-related anomaly patterns. ...
Posted
a year ago