Know how to draft, not just redline. When templates aren't fit for purpose, fill the gaps, support drafting scope of work, restructure clauses, and keep the contract consistent with the technical scope.
Lead supplier negotiations to closure, with support from Procurement, Legal, and business users. Suppliers are often sharp negotiators, so you need to steer the conversations and negotiate for closure, not just passively respond with no solutions.
Work from partial or scattered stakeholder inputs and connect the pieces into a contract position that holds up.
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Collaborate closely with CX project leads to provide timely and actionable input on product and business rules, ensuring execution aligns with project objectives and overall CX strategy.
Support change communication efforts by collaborating with internal stakeholders, ensuring clear, consistent, and timely messaging that supports smooth adoption of new processes, technologies, and customer-obsessed changes.
Maintain and update knowledge base content for both internal and external customers, contributing to the unification of information into a cohesive knowledge management system, including AI readiness.
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Support the annual budgeting, forecasting, and long-range planning processes.
Develop and maintain robust financial models to evaluate strategic initiatives, investments, pricing, and operational decisions.
Perform scenario planning and sensitivity analysis to assess the financial impact of changing business assumptions, market conditions, and strategic options.
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Prepare, maintain, and regularly update Account Plans for both existing and prospective customers to support strategic account development.
Develop accurate sales forecasts (weekly/monthly), and ensure timely submission of proposals, tenders, and quotations.
Proactively gather and provide feedback on network performance, service quality, and customer issues to relevant stakeholders for continuous improvement.
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