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jobs in Castlery

Castlery

201-500 Employees · Transportation / Logistics

48 Job Vacancies

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Castlery Job Vacancies and Careers

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Senior Partnerships Specialist (North America) Senior Partnerships Specialist (North America)

Castlery

Full Time

Singapore

  • Deliver against campaign KPIs across creator activation, content output, reach and engagement, flagging risks to delivery early.
  • Grow repeat partnerships with high-performing creators and keep relationships strong enough that partners want to work with us again.
  • Own monthly and annual partnership reporting, turning performance into insight and optimisation recommendations. ...
Posted
20 days ago
Senior Customer Experience Agent Senior Customer Experience Agent

Castlery

Full Time

Johor Bahru

  • Own a customer's case end-to-end across email, chat, and phone.
  • Resolve most cases independently using judgment and product and policy knowledge, consulting on the right resolution path for non-standard scenarios and escalating compliance breaches early.
  • Anticipate what the customer needs next and pre-empt issues rather than reacting, navigating multiple tools and systems fluently to deliver a personalised, joined-up service experience. ...
Posted
20 days ago
Specialist, CX Operations Specialist, CX Operations

Castlery

Full Time

Johor Bahru

  • Process refunds and replacements accurately and in line with company policy.
  • Oversee reverse logistics and restocking so returned stock moves back through the system cleanly.
  • Work with warehouse, logistics and post-sales colleagues to get issues resolved on time and escalate early when they will not be. ...
Posted
20 days ago
Senior Customer Experience Agent Senior Customer Experience Agent

Castlery

Full Time

Kampung Nong Chik

  • Own a customer's case end-to-end across email, chat, and phone.
  • Resolve most cases independently using judgment and product and policy knowledge, consulting on the right resolution path for non-standard scenarios and escalating compliance breaches early.
  • Anticipate what the customer needs next and pre-empt issues rather than reacting, navigating multiple tools and systems fluently to deliver a personalised, joined-up service experience. ...
Posted
20 days ago
Specialist, CX Operations Specialist, CX Operations

Castlery

Full Time

Johor Bahru

  • Process refunds and replacements accurately and in line with company policy.
  • Oversee reverse logistics and restocking so returned stock moves back through the system cleanly.
  • Work with warehouse, logistics and post-sales colleagues to get issues resolved on time and escalate early when they will not be. ...
Posted
20 days ago
Corporate Sustainability Specialist Corporate Sustainability Specialist

Castlery

Full Time

Singapore

  • Lead the annual GRI-aligned Sustainability Report, coordinating data collection, analysis, and narrative development.
  • Lead Castlery's B Corp stewardship and recertification, managing the B Impact platform and closing out audit findings with assurance providers.
  • Identify and secure sustainability-related grants and subsidies, managing applications end-to-end through to audit closure. ...
Posted
22 days ago
Product Manager, eCommerce Growth Product Manager, eCommerce Growth

Castlery

Full Time

Singapore

  • Coach and support other team members and business users – developing skills, ensuring alignment with company goals and release standards.
  • Gather, document, and prioritise requirements from stakeholders and customer insights; keep documentation concise, organised, and decision-ready.
  • Attach a revenue or efficiency estimate to every initiative at scoping, so prioritisation is data-driven and impact is legible. ...
Posted
22 days ago
Product Manager, Growth Product Manager, Growth

Castlery

Full Time

Singapore

  • Coach and support other team members and business users – developing skills, ensuring alignment with company goals and release standards.
  • Gather, document, and prioritise requirements from stakeholders and customer insights; keep documentation concise, organised, and decision-ready.
  • Attach a revenue or efficiency estimate to every initiative at scoping, so prioritisation is data-driven and impact is legible. ...
Posted
22 days ago
Product Manager, eCommerce Growth Product Manager, eCommerce Growth

Castlery

Full Time

Singapore

  • Coach and support other team members and business users – developing skills, ensuring alignment with company goals and release standards.
  • Gather, document, and prioritise requirements from stakeholders and customer insights; keep documentation concise, organised, and decision-ready.
  • Attach a revenue or efficiency estimate to every initiative at scoping, so prioritisation is data-driven and impact is legible. ...
Posted
22 days ago
Senior Operations Excellence Analyst Senior Operations Excellence Analyst

Castlery

Full Time

Singapore

  • Lead cross-functional projects end to end: customer-facing digital experiences, vendor and warranty programme transitions, new fulfilment capability, operational performance dashboards. The portfolio moves as business priorities move — expect the specific projects to be different by the time you join.
  • Build the business case for new operational capability — assemble and pressure-test the numbers with Finance and Supply Chain, make a clear go or no-go recommendation, then project-manage the rollout if it is a go.
  • Partner with Supply Chain Tech and the Operations Excellence Manager on reducing resolution cost, researching where agents struggle to land the right resolution and defining what would actually help them. ...
Posted
23 days ago