Senior Regional Demand Planner Senior Regional Demand Planner

Castlery

Undisclosed

Full Time

Singapore

Develop forecasts and commercial assumptions for new product launches, partner with Category Planning, Marketing, Visual Merchandising and Sales on go-to-market plans and track post-launch performance against targets to identify opportunities for optimisation.
Review SKU and category pricing performance, competitor benchmarks and customer response to identify pricing opportunities and support pricing recommendations.
Partner with Marketing and Sales to understand upcoming campaigns, promotional activity and commercial priorities, incorporating these into forecasts and identifying opportunities to accelerate demand. ...

Posted

2 days ago

Regional Demand Planner Regional Demand Planner

Castlery

Undisclosed

Full Time

Singapore

Develop forecasts and commercial assumptions for new product launches, partner with Category Planning, Marketing, Visual Merchandising and Sales on go-to-market plans and track post-launch performance against targets to identify opportunities for optimisation.
Review SKU and category pricing performance, competitor benchmarks and customer response to identify pricing opportunities and support pricing recommendations.
Partner with Marketing and Sales to understand upcoming campaigns, promotional activity and commercial priorities, incorporating these into forecasts and identifying opportunities to accelerate demand. ...

Posted

2 days ago

Senior Payroll Specialist Senior Payroll Specialist

Castlery

Undisclosed

Full Time

Singapore

Turn payroll data into insight. Analyse payroll movements, exceptions and trends, and surface anything that doesn't look right.
Partner closely with Finance. Prepare payroll reports, reconciliations and supporting schedules for month-end, audits and workforce cost reporting.
Solve problems at the root. Don't just correct an error — understand why it happened and put the process or control in place so it doesn't happen again. ...

Posted

2 days ago

Senior US Logistics Operations Specialist Senior US Logistics Operations Specialist

Castlery

Undisclosed

Full Time

Johor Bahru

Respond to delivery, returns, and replacement enquiries - including escalations from the Customer Experience team and direct customer outreach - communicating professionally via phone, email, and ticketing systems.
Manage the returns transportation process, including scheduling carrier pickups, tracking return shipments, and confirming warehouse receipt with the warehouse and inventory teams.
Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions. ...

Posted

2 days ago

Senior US Logistics Operations Specialist Senior US Logistics Operations Specialist

Castlery

Undisclosed

Full Time, Work from Home

WFH

Johor Bahru

Respond to delivery, returns, and replacement enquiries - including escalations from the Customer Experience team and direct customer outreach - communicating professionally via phone, email, and ticketing systems.
Manage the returns transportation process, including scheduling carrier pickups, tracking return shipments, and confirming warehouse receipt with the warehouse and inventory teams.
Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions. ...

Posted

2 days ago

Quality Lead, Customer Experience Quality Lead, Customer Experience

Castlery

Undisclosed

Full Time

Singapore

Drive product issue and Voice of Customer analytics, quantifying recurring defects by market, SKU and trend, and presenting the fixes most worth making to Buying, Merchandising and Global Quality.
Partner with team leads across all five markets to cascade and calibrate standards, and design the product and technical training that helps agents identify defects correctly at first contact.
5+ years of experience in aftersales, service operations, product quality or customer experience, including at least 2 years owning a service or repair process end to end. ...

Posted

2 days ago

Quality Lead, Customer Experience Quality Lead, Customer Experience

Castlery

Undisclosed

Full Time

Singapore

Drive product issue and Voice of Customer analytics, quantifying recurring defects by market, SKU and trend, and presenting the fixes most worth making to Buying, Merchandising and Global Quality.
Partner with team leads across all five markets to cascade and calibrate standards, and design the product and technical training that helps agents identify defects correctly at first contact.
5+ years of experience in aftersales, service operations, product quality or customer experience, including at least 2 years owning a service or repair process end to end. ...

Posted

2 days ago

Senior Customer Experience Agent Senior Customer Experience Agent

Castlery

Undisclosed

Full Time

Kampung Nong Chik

Own a customer's case end-to-end across email, chat, and phone.
Resolve most cases independently using judgment and product and policy knowledge, consulting on the right resolution path for non-standard scenarios and escalating compliance breaches early.
Anticipate what the customer needs next and pre-empt issues rather than reacting, navigating multiple tools and systems fluently to deliver a personalised, joined-up service experience. ...

Posted

2 days ago

Specialist, CX Operations Specialist, CX Operations

Castlery

Undisclosed

Full Time

Johor Bahru

Process refunds and replacements accurately and in line with company policy.
Oversee reverse logistics and restocking so returned stock moves back through the system cleanly.
Work with warehouse, logistics and post-sales colleagues to get issues resolved on time and escalate early when they will not be. ...

Posted

6 days ago

UK Logistics Operations Coordinator UK Logistics Operations Coordinator

Castlery

Undisclosed

Full Time

Johor Bahru

Handle operational support tasks using systems such as NetSuite, TMS, Gladly, and other internal tools.
Support customers through email, phone calls, and ticketing systems with clear and professional communication.
Assist with operational reporting, tracking, and administrative tasks. ...

Posted

7 days ago

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