At least 2 years of hands-on experience leading or coordinating a customer service or sales team, including coaching, workflow coordination, performance follow-up or escalations.
Strong frontline experience in customer service, customer engagement, account management, retention or online sales.
Strong English communication skills, with the ability to work effectively in a fully English-speaking environment and manage a team in English.
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Have 1–3 years of experience in events, activations or an agency environment • Hold a Diploma/Degree in Event Management, Marketing, Communications or a related field • Communicate confidently with clients and teammates • Are organized and can handle several projects at once • Take ownership instead of waiting to be reminded • Have a strong eye for materials, finishes and physical details • Stay calm when things change — because events always change • Are willing to get your hands dirty and solve problems on-site • Are comfortable with flexible hours and late-night setups
Events aren't always 9–5.
Sometimes the mall closes at 10PM… and that’s when our work begins.
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Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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Higher Secondary / STPM / Professional Certificate / Diploma / Degree or its equivalent.
Relevant work experience of minimum two (2) years in Telco or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
Obsessed with customers, passionate about sales, competitive spirit and understand people through interactive conversations.
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