Recruitment & Talent Acquisition: develop recruitment strategies, streamline hiring processes, and build talent pipelines for roles including store managers, supervisors, kitchen and front-of-house staff.
Training & Development: design and deliver onboarding, job-specific training (food preparation, customer service, cash handling) and leadership development; ensure halal compliance training and monitor training effectiveness.
Employee Relations: foster open communication and engagement, manage morale initiatives, and resolve employee concerns, conflicts and grievances in line with company policy and local laws.
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* Minimum 2 years of experience in influencer marketing, creator partnerships, brand partnerships, social media marketing, business development, or related fields.
* Hands-on experience in influencer sourcing, outreach, negotiation, campaign execution, and relationship management.
* Familiar with major social media platforms, including TikTok, Instagram, YouTube, X, Facebook, and Xiaohongshu.
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Loves working with children. Their energy, curiosity, and growth inspire you. You genuinely enjoy being on the floor, engaging with kids and parents, and making every interaction memorable.
Builds relationships naturally. You nurture trust with parents, connect with kids, and create a sense of belonging that keeps families coming back.
Has a relevant background. Experience in education, teaching, coaching, sports management, or children's programming is a huge plus—you understand child development and what it takes to deliver a world-class experience.
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At least 2 years of hands-on experience leading or coordinating a customer service or sales team, including coaching, workflow coordination, performance follow-up or escalations.
Strong frontline experience in customer service, customer engagement, account management, retention or online sales.
Strong English communication skills, with the ability to work effectively in a fully English-speaking environment and manage a team in English.
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