Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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5+ years of experience in DevOps, Site Reliability Engineering (SRE), Platform Engineering, Systems Engineering, or a similar infrastructure-focused role, with strong hands-on experience designing, operating, and troubleshooting production cloud infrastructure.
Strong production experience with AWS, including services such as EC2, VPC, IAM, S3, load balancing, auto scaling, and related cloud services.
Strong hands-on experience designing, deploying, and operating Kubernetes environments.
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