Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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Manage the full set of accounts, including timely day-to-day postings and month-end General Ledger closing.
Review journal vouchers and payment vouchers for approval and signature, perform bank reconciliations, monitor petty cash, and maintain the fixed assets register with periodic audits.
Develop, maintain and operate the product costing system and record unit costs for manufactured products.
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Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Business Administration, or a related field.
1–2 years of experience in operations, logistics, warehousing, or supply chain (fresh graduates with relevant internship experience are welcome to apply).
Basic understanding of warehouse operations, inventory management, and delivery processes.
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