Minimum SPM / Diploma / Degree in any field. Candidates will be considered based on their experience, attitude and potential.
Experience in Sales, Business Development, Account Management or Customer Relationship Management is an advantage.
Experience in ELV, CCTV, security systems, IT, networking, telecommunications, property management, facility management or building services will be an added advantage, but is not compulsory.
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Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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Prepare and manage business documents such as quotations, invoices, delivery orders, and service documents accurately and on time.
Maintain organised records for quotations, purchase orders, customer information, and operational workflows so the team can access the correct information easily.
Gather and coordinate information from sales, technical, operations, and accounts teams to support quotation preparation, order processing, and handovers.
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Salesforce Marketing Cloud implementation, configuration, data migration, and working with Marketing Cloud Connect, and other Integrations, Lead requirements gathering, solution design, and writing statements of work,
Communicate project concepts and outcomes to clients and other project stakeholders,
Design and implement, for automated email/mobile journeys using Email Studio, Mobile Studio, Automation Studio and Journey Builder, and advise clients on how to optimize further,
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Salesforce Marketing Cloud implementation, configuration, data migration, and working with Marketing Cloud Connect, and other Integrations, Lead requirements gathering, solution design, and writing statements of work,
Communicate project concepts and outcomes to clients and other project stakeholders,
Design and implement, for automated email/mobile journeys using Email Studio, Mobile Studio, Automation Studio and Journey Builder, and advise clients on how to optimize further,
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Product Knowledge
Communication Skills
Retail Sales
Communication Skills (Mandarin & English)
Sales
Interpersonal Skills
Retail Experience
Customer Service
Sales Presentations
Territory Management
Business Development