Diploma or Bachelor’s Degree in Marketing, Business, Communications, or a related field.
Minimum 3–5 years of relevant Marketing experience, preferably in e-commerce, digital marketing, retail, FMCG, fashion, agency, or an e-commerce enabler environment.
Experience managing multiple brands or client accounts simultaneously is highly preferred.
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Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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Higher Secondary / STPM / Professional Certificate / Diploma / Degree or its equivalent.
Relevant work experience of minimum two (2) years in Telco or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
Obsessed with customers, passionate about sales, competitive spirit and understand people through interactive conversations.
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