To handle customers and provide consultation for walk in customers.

To assist hair stylist in providing hair services to customer.

To perform day to day general clerk tasks

Monitor documents dispatch and received

Recording documents flow and filing

Compile and prepare tax returns and tax computation for individual, corporate and partnership (E.g. Form Be, B, E, P and C) as well as assist in tax advisory for clients.

Must be able to deal and communicate with clients effectively and confidently.

Always mindful and aware of tax submission deadlines.

Good communication, interpersonal, analytical skills & able to work independently.

To efficiently handle inbound and outbound customer call inquiries.

To ensure customer satisfaction by providing excellent Customer Services.

Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Purpose of the Role The Account Manager works with both their clients and their team to ensure the efficient and effective running of their accounts. They clearly understand their clients’ objectives and requirements, the commercial terms of their retained accounts and projects and level of resource required to service the accounts. Client facing, Account Managers translate quick but creative thinking into decisive action; providing team management, delegation of tasks and exceptional media relations skills. Core Responsibilities Client Management

Builds and maintains strong relationships with clients, establishing self and TEAM LEWIS as an invaluable long-term partner for marketing and communications services

Manages all communication with the client and ensures deadlines and service agreements are met consistently by the team

Works closely with the client and Account Director to regularly review account performance, identifying and communicating opportunities for additional PR, marketing and digital services

Adds value to new business pitches by providing support with coordination, content generation and presentation preparation, in addition to attendance

Schedules, organises and runs regular client meetings and calls, providing consultative advice on tactical communications activity

Media Relations

Understands and avidly follows the news agenda, positioning clients and products within the wider news narrative

Oversees all media relations activity on behalf of the client, maintaining key media contacts for campaigns and projects

Builds, maintains and develops productive relationships with journalists, bloggers, influencers and analysts across national, trade and vertical media channels

Utilises networks to create and maximise client coverage, advising on long-form and short-term narratives

Maintains and promotes a sound understanding of current affairs relevant to the industry and the wider news agenda

Deploys rapid response to breaking news on behalf of clients, reacting quickly to emerging stories in line with client profiles

Content

Oversees and provides content creation for campaigns and projects including press releases, articles, blog entries, and other written material

Drafts - and oversees the drafting of - a broad range of written materials including biographies, briefing documents, media alerts, soundbites, Q&As, backgrounders and boilerplates, ensuring a consistent level of high quality content

Works with content experts to improve knowledge of techniques and writing styles across multiple channels and platforms

Digital / Social Media

Uses social media platforms to expand own network, develop media relationships and positively impact client results

Pitches additional digital content including infographics, animations and video to support written content and client aims

Uses social media and proactively explores new tools, solutions and processes to continuously evolve and optimise client PR campaigns

Provides social media insight as well as execution and management of related digital activity

Works collaboratively with the digital team to increase the utilisation of digital services wherever possible

Team Working and Development

Acts as a respected line manager, working closely with line reports to maximise strengths, improve weaknesses and support career development

Line manages the account team, including coaching, supervision, assessment and review of junior team members

Sets team objectives on a daily, weekly, monthly and quarterly basis

Ensures the on-going achievement of all deliverable client objectives

Monitors team activity levels against budget, increasing and decreasing individuals allocation where necessary

Provides guidance to colleagues on how to best manage campaigns, including answering general new business requests

Works with the Talent team to recruit high calibre junior level candidates into the team

Works with the HR team to reward, retain and develop your team and resolve any performance related issues

Regularly attends and leads TEAM LEWIS training sessions and daily press briefings to enhance skills and develop knowledge

Reporting and Analysis

Ensures that all activity and results are reported back to the client, providing insight and analysis where possible

Communicates account performance internally (account reviews) to relevant stakeholders

Provides detailed reports to the Account Director or senior management team on request

General

Runs and supports training sessions, with a view to maximising opportunities to expand team skills and grow revenue

Takes a proactive role in promoting the TEAM LEWIS brand, its work, identity and values

Supports the HR / talent team by promoting both internal and external opportunities at TEAM LEWIS across social media and via the referral scheme

Contributes and supports the continuous improvement of systems, practices and policies

About You

Relevant experience of working in a B2B, corporate, consumer or digital communications agency environment at a Senior Account Executive or Account Manager level

Attention to detail

Proven written ability in English and local languages

Creative thinking

Understanding of client business issues and requirements

Highly developed presentation skills

Thorough knowledge of media: print and broadcast

Understanding of market research and analysis

Ability to motivate and lead a team

Ability to delegate effectively

Calmness under pressure and ability to achieve tight deadlines

Ability to interact with confidence at board-level with clients

Proven ability to keep abreast of current affairs and relate them to client situations

Polished and professional appearance

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.

About TEAM LEWIS The company is an integrated communications agency that has gone from start-up to multi-national in a little over two decades. The company now ranks in the top 40 agencies worldwide and has 23 offices. Its success is due to a combination of factors: talented people delivering award winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, Holmes Report, ICCO, PRCA and European Excellence. Purpose of the role The Senior Account Manager owns the client relationship. They are responsible for meeting client expectations and ensuring the client is kept fully up to date with critical activity on the account. In addition, they are responsible for developing that relationship by identifying and selling additional services. The Senior Account Manager takes the lead in maintaining key media relationships on behalf of all clients, leads outreach for campaigns and oversees the integration of social media activity into campaigns. This person is also responsible for managing a team, coaching junior members of staff, ensuring individuals have the right skills, and that the team works together effectively. Key Responsibilities and Tasks Client Management

Oversees and maintains a consultative relationship with the client, acting as a contact and partner for all marketing and communications services

Responsible for maintaining excellent client communication at all levels; defining deadlines and service agreements whilst ensuring these are met consistently by the team

Works closely with the client to regularly review account performance, identifying and communicating opportunities for additional PR, marketing and digital tools and services

Works with the management team to ensure account profitability and effective budgeting

Plays an integral role in the new business process, taking an instrumental role in generating content and presentation preparation, in addition to attendance

Ensures regular contact with the client is maintained by direct reports and other team members

Media Relations

Oversees all media relations activity on behalf of the client, maintaining key media contacts for campaigns and projects

Builds, maintains and develops robust relationships with journalists, bloggers, influencers and analysts across national, trade and vertical media channels

Utilises network to create and maximise client coverage, advising on potential opportunities

Maintains and promotes a sound understanding of current affairs relevant to the client’s industry and the wider news agenda

Guides the team on formulating rapid response to breaking news on behalf of clients, reacting quickly to emerging stories in line with client profiles

Content

Oversees and provides content creation for campaigns and projects including press releases, articles, blog entries, and other written material

Drafts - and oversees the drafting of - a broad range of written materials including biographies, briefing documents, media alerts, soundbites, Q&As, backgrounders and boilerplates, ensuring a consistent level of high-quality content

Works with content experts to drive the improvement of own and others knowledge of impactful techniques and writing styles

Digital / SocialMedia

Uses social media platforms to expand own network, develop media relationships and positively impact client results

Pitches additional digital content including infographics, animations and video to support written content and client aims

Uses social media and proactively explores new tools, solutions and processes to continuously evolve and optimise client PR campaigns

Provides social media insight as well as execution and management of related digital activity

Works collaboratively with the digital team to increase the utilisation of digital services wherever possible

Team Working and Development

Acts as a respected line manager, working closely with line reports to maximise strengths, improve weaknesses and support career development

Line manages the account team, including coaching, supervision, assessment and review of junior team members

Sets team objectives on a daily, weekly, monthly and quarterly basis

Defines and positions deliverable client objectives with the account team

Monitors team activity levels against budget, increasing and decreasing individuals allocation where necessary

Provides guidance to colleagues on how to best manage campaigns, including answering general new business requests

Works with the Talent team to recruit high calibre junior level candidates into the team

Works with the HR team to reward, retain and develop your team and resolve any performance related issues

Regularly attends and leads TEAM LEWIS training sessions and daily press briefings to enhance skills and develop knowledge

Reporting and Analysis

Ensures that all activity and results are reported back to the client, providing insight and analysis across all aspects of the account

Communicates account performance internally (account reviews) and provides strategic advice to the client based on measurable analytics

Monitors and reports back on account KPIs and ensures accurate reporting by junior team members

Provides detailed reports to the Account Director or senior management team on request

General

Runs and supports training sessions, with a view to maximising opportunities to expand team skills and grow revenues

Takes a proactive role in promoting the TEAM LEWIS brand, its work, identity and values

Supports the HR / talent team by promoting both internal and external opportunities at TEAM LEWIS across social media and via the referral scheme

Contributes and supports the continuous improvement of systems, practices and policies

Overall, acts as a guardian of best marketing practice

About You

Relevant experience of working in a B2B, corporate, consumer or digital communications agency environment at an Account Manager or Senior Account Manager level

Understanding of client business issues and requirements

Understanding of the local market and opportunities for growth

Strong project management skills with an ability to plan and prioritise

A persuasive and convincing writing style

Excellent general knowledge of and a keen interest in current affairs

Ability to delegate effectively

Calmness under pressure and ability to achieve tight deadlines

Ability to interact confidently with clients at a senior level

Ability to troubleshoot team and client problem areas – and suggest a remedial course of action

Creative thinking and an open-minded approach

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.

About TEAM LEWIS We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors. Talented people delivering award winning campaigns. Expanding client relationships into new markets or services. Making strategic acquisitions. TEAM LEWIS has won many prestigious awards, including Cannes Lions, PRovokeMedia, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF). Anon-profit charitable entity, funded by TEAM LEWIS, the TLF makes grants to support individuals undertaking charitable activities and charitable organisations in achieving their goals. The TLF plays a constructive role in promoting social, cultural, economic, and environmental innovation that benefits society. It aims to strengthen the bonds between the communications industry, businesses, governments, and non-profits. In 2021, the TLF granted $1 million to small and large organisations all over the globe. The goal in 2022 is to grant $5 million. Community charities are championed by TEAM LEWIS’ employees, who volunteer their time and skills to providemarketing and comms support to maximise the grants’ effectiveness. Purpose of the role The Paid Media Manager will be responsible for planning, implementing, and reporting on multi-channel paid media campaigns across accounts in APAC. This person will take a creative approach to developing paid media campaigns from concept to implementation while elevating key insights for internal and client stakeholders. Key responsibilities and tasks Client Management

Establishes and maintains strong relationships with clients, establishing self and TEAM LEWIS as an invaluable long-term partner for paid media and digital marketing services

Regularly offers recommendations to account team members regarding campaign performance, strategy and tactics

Exhibits a clear understanding of clients' business, objectives, challenges and opportunities

Plays an active role in client meetings, leading paid media reporting and providing recommendations

Paid Media

Draws on experience with paid media (paid social, paid search, display, video, etc.) to develop media plans that align to client objectives

Conducts audience and keyword research to implement effective multi-channel paid media campaigns

Optimizes campaign, audience, creative, budgets and bids across multiple channels to achieve campaign goals

Coordinates with creative and content teams to develop ad copy and creative and iterate based on campaign performance

Identifies growth and scale opportunities in other paid media and digital marketing channels

Maintains accurate budget tracking, communicating potential under or overspends with senior account leaders

Keeps abreast of paid media trends, maintains relationships with vendor representatives, and proactively shares knowledge with the full team

Troubleshoots campaign problem areas, and suggests a course of action

Reporting and Analysis

Develops reports on paid media activities in order to demonstrate campaign impact, and alignment to clients' business objectives

Extracts performance insights from campaign data, identifying relevant trends and proactive recommendations for both internal and client teams

Communicates campaign performance internally, providing detailed updates on client progress to line manager and senior management team on request

General

Takes a proactive role in promoting the TEAM LEWIS brand, its work, identity and values

Supports the HR / talent team by promoting both internal and external opportunities at TEAM LEWIS across social media and via the referral scheme

Contributes and supports the continuous improvement of systems, practices and policies

Overall, is a guardian of best marketing practice

About You

Proven track record of success in an agency or in-house position with experience in executing paid digital media campaigns, including paid social, paid search and display

Understanding of the paid media space and opportunities for growth

Understanding of client business issues and requirements

Strong project management skills with an ability to plan and prioritise

Acute attention to detail, comfortable managing and analyzing campaign data

Calmness under pressure and ability to achieve tight deadlines

Proven competency in managing a varied workload

Ability to interact confidently with clients at a senior level

Creative thinking and an open minded approach

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.

Compile and prepare tax returns and tax computation for individual, corporate and partnership (E.g. Form Be, B, E, P and C) as well as assist in tax advisory for clients.

Must be able to deal and communicate with clients effectively and confidently.

Always mindful and aware of tax submission deadlines.

Good communication, interpersonal, analytical skills & able to work independently.

Compile and prepare tax returns and tax computation for individual, corporate and partnership (E.g. Form Be, B, E, P and C) as well as assist in tax advisory for clients.

Must be able to deal and communicate with clients effectively and confidently.

Always mindful and aware of tax submission deadlines.

Good communication, interpersonal, analytical skills & able to work independently.

Compile and prepare tax returns and tax computation for individual, corporate and partnership (E.g. Form Be, B, E, P and C) as well as assist in tax advisory for clients.

Must be able to deal and communicate with clients effectively and confidently.

Always mindful and aware of tax submission deadlines.

Good communication, interpersonal, analytical skills & able to work independently.

Compile and prepare tax returns and tax computation for individual, corporate and partnership (E.g. Form Be, B, E, P and C) as well as assist in tax advisory for clients.

Must be able to deal and communicate with clients effectively and confidently.

Always mindful and aware of tax submission deadlines.

Good communication, interpersonal, analytical skills & able to work independently.

Compile and prepare tax returns and tax computation for individual, corporate and partnership (E.g. Form Be, B, E, P and C) as well as assist in tax advisory for clients.

Must be able to deal and communicate with clients effectively and confidently.

Always mindful and aware of tax submission deadlines.

Good communication, interpersonal, analytical skills & able to work independently.