Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
Certifications in RDBMS (e.g., Oracle, MySQL, Microsoft SQL Server) or NoSQL platforms (MongoDB, Cassandra) to validate expertise in database administration and operations.
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You hold a Diploma in Business Administration, Management, Operations, or a related field.
You have 1-3 years of relevant experience in administration, operations, or business support; fresh graduates with relevant qualifications are also welcome.
You have good command of English and Bahasa Malaysia, both written and verbal.
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Build and expand relationships with clinics, hospitals, and pharmacies across KL and Selangor to create a reliable sales pipeline and meet monthly targets.
Negotiate pricing and contracts, manage key accounts, and close deals to grow our distribution reach.
Run product demonstrations and explain technical details to clinicians in clinical and surgery settings to support safe, effective use.
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In-Store Sales & Operations (Primary - 80%): Meet/exceed monthly in-store sales targets through consultative selling; master point-of-sale (POS) systems and in-store promotions; provide tailored product recommendations; handle complaints and returns onsite; conduct live in-store demos; maintain knowledge of warranties, installation, and competitor comparisons; ensure displays are stocked, labeled, and compliant with safety standards; report inventory discrepancies.
Team Collaboration: Share customer feedback with management; train new hires on store protocols and sales techniques.
Roadshow & Event Execution: Represent the brand at 1-3 events/month (mall roadshows, trade fairs, community markets); set up portable displays, run promotions, and process on-site sales.
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Recruitment & Talent Acquisition: develop recruitment strategies, streamline hiring processes, and build talent pipelines for roles including store managers, supervisors, kitchen and front-of-house staff.
Training & Development: design and deliver onboarding, job-specific training (food preparation, customer service, cash handling) and leadership development; ensure halal compliance training and monitor training effectiveness.
Employee Relations: foster open communication and engagement, manage morale initiatives, and resolve employee concerns, conflicts and grievances in line with company policy and local laws.
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