Bachelor’s degree in HR, Business, Psychology, Public Relations, Corporate Communications or related field.
5-7 years in Employee Experience, Internal Communications, Employer Branding, Corporate Communications or HR engagement roles, preferably within a regional or multi-site organization.
Has worked in F&B, retail, FMCG or fast growth multi country business.
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Ensure seamless post-sale support including preparing O&M report for paid customers, maintaining customer satisfaction, and optimizing operational efficiency across all service activities.
Serve as the central liaison between customer success, field teams, technical support, and engineering.
Maintain a master schedule for all preventive maintenance (PM), inspections, and service visits. Coordinate with field teams to optimize routing and resource allocation.
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Prepare and manage business documents such as quotations, invoices, delivery orders, and service documents accurately and on time.
Maintain organised records for quotations, purchase orders, customer information, and operational workflows so the team can access the correct information easily.
Gather and coordinate information from sales, technical, operations, and accounts teams to support quotation preparation, order processing, and handovers.
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Prepare and manage business documents such as quotations, invoices, delivery orders, and service documents accurately and on time.
Maintain organised records for quotations, purchase orders, customer information, and operational workflows so the team can access the correct information easily.
Gather and coordinate information from sales, technical, operations, and accounts teams to support quotation preparation, order processing, and handovers.
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