Daily kitchen operations (open kitchen concept)

Ensure consistency, high standard food products are served to customers

Assist in food preparations, cooking, and general duties in the kitchen

Understands and compiles the mandatory hygiene and cleanliness standards

Oversee front and back of the house restaurant operations

Analyse staff evaluations and feedback to improve the customer’s experience

Perform stock ordering and involved in decision making

Project future needs for goods, kitchen supplies, and cleaning products; order accordingly

Daily kitchen operations (open kitchen concept)

Ensure consistency, high standard food products are served to customers

Assist in food preparations, cooking, and general duties in the kitchen

Understands and compiles the mandatory hygiene and cleanliness standards

Oversee front and back of the house restaurant operations

Analyse staff evaluations and feedback to improve the customer’s experience

Perform stock ordering and involved in decision making

Project future needs for goods, kitchen supplies, and cleaning products; order accordingly

Maintains a clean & organized environment

Connecting & engaging with customers

Recommending selling on food, beverage & merchandise

Provide quality beverage & food products

Deal directly with customers via inbound calls and email enquiries

Records & answer to customer inquiries

Obtain any relevant information to handle service inquiries

Modify the details in the system as per requests.

負責短視頻的內容創作、策劃、拍攝及剪輯，以及平面設計

與內部團隊協調所有需要的現場直播支援

偶爾在直播節目中與其他同事一起擔任Livestream主持人

視頻類型主要集中在與時尚相關的話題上，有不同的長度（預告、短視頻和長視頻）

為各種社交媒體平台編輯和製作社交廣告

為動態圖形、排版和其他動態元素提供創意指導，以產生高質量的、吸引人的最終產品。

協助排除與影音技術上相關的問題，為直播/跟影音有關的提問提供技術上的支援

監督設備的維護和視頻設備的適當使用

跟進並完成從拍攝到後期編輯的內容的本地化規範

處理被上司交代之事項

To assist with all food production within the kitchen, to include special events, party catering and functions;

also assisting with menu development and planning;

including creating new dishes and offering ideas for seasonal menus to cater for individual functions or daily menus.

The achievement of outlet operational efficiency, productivity, profitability and sales target.

Implementing the Company Policy and Procedures.

Being responsible for outlet’s manpower management in terms of manpower planning, training, motivation, supervision and succession planning.

Being responsible for the effective execution of the Sales Plan, conducting Sales Analysis and managing the outlet’s sales & profits.

Inventory control management and security management.

Coordinating with Marketing on the aspects of marketing, in-store promotion & visual merchandising.

Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base

Identify and relate with various customer needs and scenarios provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner

Remain updated in client and industry led processes, technology applications, utilities, and products

Utilize various client-based tools and applications for customer management and servicing

Transfer customers to appropriate departments when required

Conduct data entry, documentation, and case management

Work and partner with others within a team-based environment

Achieve and maintain required metrics and goals

The role is 50% sales and 50% technical support with account management.

Job description

1. PR relationship with all levels of retail customers, focusing directly on purchasing, accounts and technical departments, senior management team and their respective depot managers.2. Regular competitive analysis feedback in own territory. Identify opportunities and propose solutions to increase sales and drive profitability.3. Maintain and execute effective fleet account management Plan with regular check-ins on effectiveness.4. Collect information on total sales and profitability per retail customer and suggest areas for improvement for new account penetration and conquest of other brands, by region, by segments.5. Ensure retail customer issues and complaints are followed up, cleared, and closed.6. Update, tidy up and utilize details of fleet customers in CM system.7. Analyze and submit responses all tender calls, follow-ups and strategize to win the deals.8. Develops and implements strategic sales plan and forecast to achieve corporate objectives and sales target.9. To reconnect and establish strong, trusting, long-term relationships with existing fleet customers, and cultivate new business opportunities with key customers, regulators and industry partners.10. Responsible or ensure payment collection from any financial institute or customers is completed11. Penetrate new accounts under own sales territory to increase market share and presence.12. To be well abreast of key market and competitor activities, and to provide feedback and recommendation for actions and counter measures.13.Achieve sales target monthly, quarterly and yearly.14.Achieve target for Customer Satisfaction Index (CSI) Scores

Administer compensation and benefit plans

Assist in talent acquisition and recruitment processes

Conduct employee onboarding and help organize training & development initiatives

Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise

Promote HR programs to create an efficient and conflict-free workplace

Assist in development and implementation of human resource policies

Undertake tasks around performance management

Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates

Organize quarterly and annual employee performance reviews

Maintain employee files and records in electronic and paper form

Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities

Ensure compliance with labor regulations

Work closely with the marketing and sales department to brainstorm and generate ideas & strategies for digital campaigns (Facebook, Tiktok, IG ads)

Measure and identify the performance of digital marketing campaigns, and access against goals (ROI & KPIs) & measure conversion tests

Plan and execute all digital marketing  campaigns (Facebook, Tiktok, IG ads)

Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)\

Undertake ad hoc projects/duties from time to time

Fulfil tasks set out by supervisors from several departments

Attend meetings and take minutes.

Perform research at a supervisor's request.

Perform clerical duties such as presentations, drafting reports, etc.

To assist the team in handling finance account receivable daily routine tasks.

Download bank statements and prepare bank reconciliation reports.

Check and confirm remittance transactions and update the system.

Prepare AR-related reports and support other ad hoc assignments as required.

Assist on month-end closing and monthly reporting.

Acquire real-world experience in the ever-expanding industry of finance.

Support other ad hoc assignments as required.

To assist the team in handling finance account receivable daily routine tasks.

Download bank statements and prepare bank reconciliation reports.

Check and confirm remittance transactions and update the system.

Prepare AR-related reports and support other ad hoc assignments as required.

Assist on month-end closing and monthly reporting.

Acquire real-world experience in the ever-expanding industry of finance.

Support other ad hoc assignments as required.

To assist in HR functions such as payroll processing and updating of HR reports;

To prepare and compile documents for timely submission to the Management and the relevant government authorities;

To assist in handling of foreign worker issues including work permit application, renewal, and termination;

To maintain filing system to facilitate traceability of documents at all times;

To ensure compliance with the requirements of ISO 9001:2008 and Company Quality Policy;

Any other duties as may be assigned from time to time.

Delivers great coffee with genuine style

To deliver the highest levels of customer service that encourage positive customer feedback and sales

Maintain standards of health, safety, and cleanliness across the store in line with the cleaning schedules.

Manage 3-4 sales team members to explore the area sales.

Managing sales performance to meet/exceed the sales target and business expectations.

Create positive business relationships with new and existing customers.

Monitoring overall sales volume as well as market trends and competitors.

Report on weekly monthly and quarterly sales performance.

Conduct performance management and feedback.

Instruct regular on-the-job training sessions.

Responsible for arranging meetings such as management meetings, taking meeting minutes and equipment set-up.

Assist in organizing events, appointments and social activities.

Assist to follow up pending tasks as requested by the director.

Data compilation for preparation of reports and presentation.

Manage director schedule effectively, ensuring proper time allocation for appointment and meeting.

Undertake any other duties as assigned by the director from time to time

The ability to manage a restaurant without the presence of a restaurant manager

Take responsibility for the POS system and cash flow in and out of the system

Organize and manage the kitchen crew before and after the closing of the restaurant

Report all affairs and issues related to the kitchen crew to the restaurant manager

Assist the restaurant manager

PC、手机和移动应用的UI和UX设计。

为每个季节规划和开发吸引我们客户的图形主题。

设计整体应用程序主题和外观（简洁极简主义风格）。

将项目/业务需求与自己的设计风格相匹配。

与跨职能团队（产品和开发人员）进行讨论，提出图形设计方案。

向团队提出和分享新的/最新的设计方法和最佳实践。

Make outbound calls to prospective customers to promote the company's products or services

Follow an established script and sales process to persuade customers to take a desired action such as making a purchase or booking an appointment.

Maintain accurate and up-to-date records of all calls made, including details of conversations, outcomes and follow-up requirements.

Qualify and assess customer needs and provide appropriate solutions and recommendations

Meet or exceed daily, weekly and monthly targets for calls, leads generated and sales made

Build and maintain strong relationships with customers to ensure ongoing business and referrals

Continuously develop knowledge of the company's products and services, industry trends and competitor activity

Provide feedback to management on customer preferences, industry trends, and product or service improvements.

Maintains a clean & organized environment

Connecting & engaging with customers

Recommending selling on food, beverage & merchandise

Provide quality beverage & food products

To handle day to day operations of branch.

To ensure promotions are accurate and merchandised to the company’s standards, staffs are fully versed on the target for the day and excellent customer care standards are met.

Managing stock levels and making key decisions about stock control.

To assist reviewing branch sales performance and aiming to meet or exceed the targets.

To ensure branch is operating efficiently and effectively, required to deal with human resources, marketing, logistics, information technology and customer service.

Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.

Plan and carry out direct marketing activities to agreed budgets, sales volumes and product mix.

Responsible of maintenance, housekeeping, the cleanliness and tidiness of the branch and maintaining an organized workspace to enhance productivity.

Recognizes and reinforces individual and team accomplishments.

To carry out any other duties and responsibilities as assigned by the Company.

Work with to merchants & retailers to participate with our Banks/MNC clients’ promotion and customer reward programs.

Responsible for conducting business development activities, expand and monitoring the growth of merchants base, strive to build a durable merchant relations.

Manage and work closely with both our existing and new merchant partners, negotiating with merchants on any deals to create a collaboration deal that will increase brand awareness and high customer retention rate for our clients' customer programme/privilege.

Develop and maintain a good business relationship with our Merchant Partners, managing their inquiries, end-to-end follow through merchants’ participation in ensuring a timely delivery of reward/privileges programs.

Managers are required to head and manage the Merchant Partnership Department in ensuring team members achieve KPI and Project Target.

Answering customer inquiries via phone, email, or chat

Responding to customer complaints and resolving issues in a timely manner

Providing information on products and services

Processing orders and handling returns and exchanges

Recording customer interactions and transactions in a database

Following up with customers to ensure their satisfaction

Keeping up-to-date with product knowledge and company policies

Identifying and suggesting potential improvements to customer service processes

Collaborating with other departments to resolve customer issues

Responsible for all outlet administration include but not limited to manage fixed asset listing, monthly stock audit etc.

Input daily sales order into the system accurately.

Oversees day to day operations of Sales and Sales Administration works and processes.

Manage daily activities in the sales gallery, including kiosk application support agent enquiry, commission and follow up.

To handle marketing material, such as t-shirt requisition, flyers, and others relevant material.

Managing social media account on daily basis.

Work with to merchants & retailers to participate with our Banks/MNC clients’ promotion and customer reward programs.

Responsible for conducting business development activities, expand and monitoring the growth of merchants base, strive to build a durable merchant relations.

Manage and work closely with both our existing and new merchant partners, negotiating with merchants on any deals to create a collaboration deal that will increase brand awareness and high customer retention rate for our clients' customer programme/privilege.

Develop and maintain a good business relationship with our Merchant Partners, managing their inquiries, end-to-end follow through merchants’ participation in ensuring a timely delivery of reward/privileges programs.

Managers are required to head and manage the Merchant Partnership Department in ensuring team members achieve KPI and Project Target.

在最大的能力範圍内滿足客戶的要求

達到預定的KPI

謹記和遵守TaskUs的工作政策和保密協議

爲團隊提供意見,改進方向

參加培訓以精進辦事能力

Provide service and solve clients' problems through Call/Chat/Line/mail and other channels.

Expert knowledge in the company's service procedures and standards (pickup, delivery and other services).

Respond to various customer's questions and complaint accurately, concisely, efficiently and friendly.

Provide first-class service to make every high-quality customer satisfied.

Build a professional, efficient, responsible and trustworthy company image for customers with considerate, considerate and efficient service consistently organized

Complete other customer service related tasks arranged by the company.

Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.

Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.

Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.

Maintain new merchandise record into stock card as and when required.

Receive transfer in stocks and assist with monthly stock take.

Ensure all requirements servicing item from customers are in order and approved by superior.

Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.