Education: Bachelor's degree or Diploma in Marketing, Communications, Business Administration, or a related field. A relevant master's degree or certification is a plus.
Experience: Minimum of 3-5 years of experience in event marketing, preferably in a leadership or managerial role. Demonstrated success in planning and executing marketing strategies for large-scale events.
Required language(s): English, Bahasa Malaysia (Mandarin will be an added advantage due to the nature of the project)
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Minimum 1 year of experience in customer service, handling customer complaints, providing appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
Experienced in handling calls, line, live chat and Email.
We are looking for an individual who is customer-focused and enjoys providing excellent concierge service over the phone. He/She will be responsible for looking after the requests of our premium customers, providing personalized service, meeting their needs and expectation whilst at the same time ensuring internal quality standards are kept and following established turnaround times.
Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
2+ years of customer service experience in any industry.
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