Provide first and second line support for end user devices both onsite and remotely across Microsoft Windows and Mac OS using common remote support tools.
Diagnose and repair hardware faults on laptops, desktops, printers and NAS, including component replacement and preventive checks.
Troubleshoot network problems, configure routers and switches, and coordinate with ISPs to restore connectivity.
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Assist in building and maintaining relationships with clients in Malaysia; support senior team members in understanding client requirements and aligning solutions.
Contribute to lead generation, client presentations, and preparation of proposals demonstrating DeltaFrontier’s AIoT solutions.
Participate in solution demonstrations and assist in showcasing product features and business value to prospects.
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