Bachelor's degree in business, IT, Computer Science, or a related discipline, with at least 7 years of relevant work experience in 1A Reservation & Ticketing System or similar domains.
Possess excellent written and verbal communication skills, enabling effective communication with internal and external stakeholders.
Demonstrate in-depth knowledge of Reservation & Ticketing, with the ability to troubleshoot and analyze route causes.
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Be responsible in overseeing, managing and ensuring warehousing and distribution operations are in place and comply with policies and standard operation procedures.
To ensure the accurancy of the warehouse stocks.
Support and coordinate with various stakeholders such as Retail Operations team, Supplier Management team, Home Delivery team, and any external parties such as freight forwarders and suppliers to ensure inbound flow (from order processing to goods receipt) is timely and accurate.
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Support the management of 3PL DC outbound operations and inventory control to ensure on-time, in-full delivery and inventory accuracy.
Work closely with the Merchandising team and Logistics Manager to understand forecasted volumes and priorities and coordinate with 3PL to meet fulfillment requirements.
Coordinate with 3PL DC Operations team on daily order management, outbound capacity planning and overtime arrangements to support productivity targets.
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