Food & Beverage Preparation: prepare drinks (coffee, tea, soda, specialty beverages) and food preparation and plating according to SOP; keep preparation areas clean and organised.
Customer Service & Order Handling: take and serve orders with care and clarity; serve food and drinks with attention to presentation; engage with guests, answer menu questions and recommend items; escalate issues to supervisor when needed.
Cleanliness, Compliance & Cafe Readiness: maintain cleanliness of tables, floors, counters, toilets and service areas; perform routine cleaning and hygiene according to SOP; ensure condiments, cutlery, takeaway packaging, trays and displays are stocked; monitor café ambient (cleanliness, lighting, temperature, scent and music).
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Develop and implement marketing activities to increase tourist visitation, demand, and expenditure through various channels, including digital marketing and social media.
Identify and develop new business opportunities and expand the network of travel trade partners.
Build and maintain relationships with travel agents, tour operators, airlines, tourism organizations, hotels, and other industry partners.
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Currently pursuing or recently completed a Diploma or Degree in Tourism Management, Hospitality, Business Administration, Marketing, Event Management, Mass Communication or a related field.
Applicants from other academic backgrounds are welcome if they have a genuine interest in travel, customer experience, content creation or business operations.
Good written and verbal communication skills in English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.
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Salesforce Marketing Cloud implementation, configuration, data migration, and working with Marketing Cloud Connect, and other Integrations, Lead requirements gathering, solution design, and writing statements of work,
Communicate project concepts and outcomes to clients and other project stakeholders,
Design and implement, for automated email/mobile journeys using Email Studio, Mobile Studio, Automation Studio and Journey Builder, and advise clients on how to optimize further,
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Recruitment & Talent Acquisition: develop recruitment strategies, streamline hiring processes, and build talent pipelines for roles including store managers, supervisors, kitchen and front-of-house staff.
Training & Development: design and deliver onboarding, job-specific training (food preparation, customer service, cash handling) and leadership development; ensure halal compliance training and monitor training effectiveness.
Employee Relations: foster open communication and engagement, manage morale initiatives, and resolve employee concerns, conflicts and grievances in line with company policy and local laws.
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Currently pursuing or recently completed a Diploma or Bachelor's Degree in Human Resources, Business Administration, Business Management, Education, or a related field.
Students who are required to complete an internship of at least 3 months are encouraged to apply.
Fresh graduates with an interest in starting a career in HR may also be considered.
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Salesforce Marketing Cloud implementation, configuration, data migration, and working with Marketing Cloud Connect, and other Integrations, Lead requirements gathering, solution design, and writing statements of work,
Communicate project concepts and outcomes to clients and other project stakeholders,
Design and implement, for automated email/mobile journeys using Email Studio, Mobile Studio, Automation Studio and Journey Builder, and advise clients on how to optimize further,
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