At least 2 years of hands-on experience leading or coordinating a customer service or sales team, including coaching, workflow coordination, performance follow-up or escalations.
Strong frontline experience in customer service, customer engagement, account management, retention or online sales.
Strong English communication skills, with the ability to work effectively in a fully English-speaking environment and manage a team in English.
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Finance & Documentation Support: Assist in daily data entry, financial reporting, and proper document filing. Maintain accurate financial records and ensure data consistency in the accounting system. Support preparation of internal reports including reconciliation, claims, and warranty registration.
Customer & Warranty Registration: Compile and organize extended warranty forms submitted by outlets for registration purposes. Coordinate with sales teams for the ongoing customer rebate registration process.
Rebate & Government Liaison: Communicate with relevant government bodies regarding guidelines and submissions for promotional rebate programs. Follow up to ensure accurate and timely processing of claims and required documentation.
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Diploma or Bachelor’s Degree in Marketing, Communications, Event Management, Business, or a related field.
Minimum 2–3 years of experience in event management, experiential marketing, community engagement, or marketing campaigns (experience in parenting, FMCG, education, or lifestyle industries is an added advantage).
Strong experience in planning and executing end-to-end events, workshops, or campaigns (online and offline).
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