QSR systems
operational best practices
leadership
team management
communication
interpersonal skills
inventory control
scheduling
basic financial management
coaching
POS systems
digital ordering tools
Microsoft Office
Strong written communication — able to adapt tone for different user situations and platforms-Comfort with high-volume, fast-paced ticket environments without sacrificing quality-Attention to detail in ticket tagging and labeling (CXone / D365 hygiene)-Ability to identify when an issue needs escalation vs. when to resolve independently-Familiarity with social platforms and online communities — Facebook, X/Twitter, Instagram, TikTok, Threads, and forums-Team player who can operate effectively across shift rotations and multi-market contexts-Fresh graduates are welcome — 1–2 years of customer-facing experience in social, CX, or community roles is a plus
Customer Service
Beverage Preparation
Cash Handling
Point of Sale (POS)
Teamwork
Communication Skills
Time Management
Food Safety
Upselling
Cleanliness Standards
Order Taking