Customer Service Intern 工作, Solarvest Pulau Pinang 公司招聘中 - Ricebowl

Job Description

Customer Service Intern

Designation

Customer Service Intern

Designation Code

PTSB_BA_Role_006

Company

Powertrack Sdn Bhd

Department

Operation & Maintenance

Country

Malaysia

Industry

Renewables & Environment

Description

• Assist in daily monitoring of customer systems using monitoring platforms.
• Identify basic system status (normal / offline / low performance).
• Record monitoring findings accurately in tracking sheets.
• Update customer system data in Google Sheets / internal databases.
• Maintain organised and accurate records for monitoring and service follow-ups.
• Assist in preparing simple monitoring summaries when required.
• Support the customer service team by providing updated system information.
• Assist in drafting basic customer updates (under guidance).
• Help follow up on pending monitoring-related cases.
• Organise monitoring records, reports, and screenshots.
• Support other administrative tasks related to monitoring and customer service.
• Perform ad-hoc duties assigned by the supervisor.