- Bukit Mertajam Pulau Pinang Malaysia
Solarvest Hiring! Customer Service Intern in Pulau Pinang - Ricebowl
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Working Location
Job Description
Responsibilities
Job Description
Customer Service Intern
Designation
Customer Service Intern
Designation Code
PTSB_BA_Role_006
Company
Powertrack Sdn Bhd
Department
Operation & Maintenance
Country
Malaysia
Industry
Renewables & Environment
Description
Customer Service Intern
Designation
Customer Service Intern
Designation Code
PTSB_BA_Role_006
Company
Powertrack Sdn Bhd
Department
Operation & Maintenance
Country
Malaysia
Industry
Renewables & Environment
Description
- Assist in daily monitoring of customer systems using monitoring platforms.
- Identify basic system status (normal / offline / low performance).
- Record monitoring findings accurately in tracking sheets.
- Update customer system data in Google Sheets / internal databases.
- Maintain organised and accurate records for monitoring and service follow-ups.
- Assist in preparing simple monitoring summaries when required.
- Support the customer service team by providing updated system information.
- Assist in drafting basic customer updates (under guidance).
- Help follow up on pending monitoring-related cases.
- Organise monitoring records, reports, and screenshots.
- Support other administrative tasks related to monitoring and customer service.
- Perform ad-hoc duties assigned by the supervisor.
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