全职 Operation Admin (Full Time) 工作, 薪水, Products2U (P2U) Selangor 公司招聘中 - Ricebowl

What You’ll Do

• Respond to calls and messages from Dealers regarding orders, deliveries, and applications.
• Review and approve new Dealer registrations, and correct inaccurate information.
• Assist in resolving lost or damaged parcel issues with courier partners.
• Ensure that orders recorded in the system match the items dispatched from the warehouse.
• Review stock reports to ensure inventory information remains accurate.
• Prepare stock lists and documentation for booths and events.
• Assist in updating customer support response templates, FAQs, and workflows.
• Record and clearly escalate complex cases to the relevant teams.

Who We’re Looking For

• Comfortable communicating in both Bahasa Malaysia and English, verbally and in writing.
• Detail-oriented and quick to identify discrepancies or errors.
• Familiar with Google Sheets, Microsoft Excel, and WhatsApp Business.

Nice to Have

• Experience in customer service or retail, including part-time work.
• Familiarity with e-commerce platforms such as Shopee, Lazada, or TikTok Shop.