Job description:

Acts as the forefront of customer service which serves as a one spot point. Guests’ complaint / queries will be directed to relevant channels with intention of prompt, professional & efficient solution to maximize guest satisfaction.

Greet and welcome guests as soon as they arrive at the Hotel
Check the arrival date and check out date and room category.
View room availability according to date and room category.
Meets and greets arriving guest and bids farewell to departing clients.
Provide courtesy call after check in to ensure all in order.
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Responding to requests for help and information
Updates and maintain accurate Guest History. Information from the guest ie; complaint, preference amenities, room feature.
Report daily activities in Logbook and update to superior accordingly.
Preparing room bills and ensuring prompt payments
Checking guests out, taking payments and returning deposits.
Be familiar with hotel product and services- rate, outlets, promotions, special event, etc.

Requirements and skills

Proven work experience as a Front Office Assistant or similar role
Proficiency in Microsoft Office Suite
Professional attitude and appearance
Solid written and verbal communication skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM1,900.00 per month

Benefits:

Free parking
Health insurance
Maternity leave
Meal provided
Opportunities for promotion
Parental leave
Professional development

Work Location: In person

2 Zenith Hotel Cameron Jobs - October 2026 - High Salaries

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Front Office Asst - Reservation Agent

Front Office Asst - Reservation Agent