Actively represent IBGO at risk forums and explain risk initiatives to stakeholders.
Champion innovation within operational risk management by proactively identifying opportunities to leverage advanced analytics, Generative AI, and Agents for proactive risk identification, assessment, and mitigation.
Lead the exploration and implementation of Gen AI-powered agents to streamline problem-solving processes, enhance root cause analysis, and develop predictive risk models.
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Actively represent IBGO at risk forums and explain risk initiatives to stakeholders.
Champion innovation within operational risk management by proactively identifying opportunities to leverage advanced analytics, Generative AI, and Agents for proactive risk identification, assessment, and mitigation.
Lead the exploration and implementation of Gen AI-powered agents to streamline problem-solving processes, enhance root cause analysis, and develop predictive risk models.
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Education: Bachelor’s Degree or Diploma in a relevant discipline.
Experience: 5-7 years in customer journey design, digital servicing, or transformational roles, with proven experience delivering measurable outcomes.
Strategic Mindset: Strong understanding of digital customer behaviour and servicing journeys. Possess a data-driven mindset with the ability to interpret analytics and translate insights into strategic actions.
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Proactively identify operational process gaps and control weaknesses ; develop remediation roadmaps with clear ownership and timelines to enhance overall operational resilience and product integrity.
Partner with Product teams, Regional Operational Risk, Compliance, and Legal stakeholders to embed operational risk management and product governance principles effectively without impeding commercial velocity, acting as a trusted advisor.
Escalate emerging operational risks and product governance concerns with structured recommendations to senior management and relevant committees.
...
Proactively identify operational process gaps and control weaknesses ; develop remediation roadmaps with clear ownership and timelines to enhance overall operational resilience and product integrity.
Partner with Product teams, Regional Operational Risk, Compliance, and Legal stakeholders to embed operational risk management and product governance principles effectively without impeding commercial velocity, acting as a trusted advisor.
Escalate emerging operational risks and product governance concerns with structured recommendations to senior management and relevant committees.
...
Owns test strategy, UAT execution and operational readiness (including managing CTT resources)
Accountable for GenAI monitoring in operations, while driving standardised, repeatable delivery practices to ensure resilient and auditable transformation.
Demonstrated ability to operate at enterprise / portfolio level (50,000‑ft) while retaining the confidence and discipline to deep‑dive into execution detail (e.g. milestones, test cases, defects, controls, dependencies).
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A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
Flexible benefits plan including virtual doctor consultation services
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