Define, set, and enforce Service standards across the customer journey, including customer handling, communication, documentation, invoicing, and approvals, ensuring accuracy, clarity, transparency, professionalism, customer understanding, audit readiness, and continuous team development.
Act as the escalation point for complex customer concerns and high-value cases, leading the team and coordinating internal stakeholders to ensure timely resolution, alignment with Porsche’s premium service standards, and protection of customer loyalty.
Collaborate and build strong relationships with internal and external stakeholders to manage capacity, prioritisation, approvals, and on-time delivery commitments.
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