- Recommend appropriate actions to improve productivity and service levels.
30+ days
12 Workforce Management Analyst Jobs in Kuala Lumpur - October 2026 - High Salaries
Showing 12 jobs results for
"workforce management analyst"
in Kuala Lumpur
- Assist with creation of metrics and targets to meet service level performance
25 days
- Monitor real-time performance and execute intraday actions to maintain SLA and operational stability
22 days
- Track attendance, late login, absenteeism, leave, system downtime, and other events affecting staffing capacity.
29 days
Real Time Analyst – Workforce Management
- Recommend appropriate actions to improve productivity and service levels.
23 days
- Monitor real-time performance and execute intraday actions to maintain SLA and operational stability
30+ days
WFM Monitoring (APAC)
- Escalate complex incidents to regional or global support with full documentation
30+ days
Analyst, Real Time
- Analyze operational performance drivers such as shrinkage, AHT, absenteeism, occupancy, backlog aging, and forecast variance, and provide actionable recommendations for recovery and improvement.
7 days
WFM Analyst, Vendor Operations
- Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.
27 days
Analyst, Real Time
- Analyze operational performance drivers such as shrinkage, AHT, absenteeism, occupancy, backlog aging, and forecast variance, and provide actionable recommendations for recovery and improvement.
28 days
WFM Analyst, Vendor Operations
- Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.
30+ days
Real Time Analyst (RTA) - English Speaking
- Manage and monitor agent schedules, including breaks, lunches, overtime, and shift adherence.
22 days