Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare
People-oriented mindset, highly accountable, agile, and results-oriented. Acts as a servant leader. Lives the Roche values and leadership commitments, has a growth mindset and drives a collaborative culture in the organization. Represent and support the desired ways of working (Agile, LEAN, ITIL, VACC). Ability to work in, co-create and contribute to a highly complex and team-oriented global environment.
Ability to work in, and contribute to, a fast-paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured and highly complex environment. Drive cost-conscious spending behavior to manage team expenses. Able to thrive in a high performing organization. Have a strong entrepreneurial mindset to trust in your capabilities and power to influence outcomes
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Respond to delivery, returns, and replacement enquiries - including escalations from the Customer Experience team and direct customer outreach - communicating professionally via phone, email, and ticketing systems.
Manage the returns transportation process, including scheduling carrier pickups, tracking return shipments, and confirming warehouse receipt with the warehouse and inventory teams.
Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions.
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This position starts as email-only support; there is potential to expand to inbound phone support later
Maintain comprehensive ticket documentation for all escalated Level 1 cases, flag recurring systemic or product pain points for internal process improvement
3+ years customer support experience within high-complexity CS environments (fintech, payments, banking, compliance industries preferred)
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Manage High-Level Cases: Serve as the frontline technical expert for complex, escalated field cases. This is not routine ticketing; you will step in to troubleshoot and resolve the most challenging, multi-layered technical roadblocks our clients face.
Advanced Diagnostics: Independently diagnose and resolve live install failures and complex routing issues. Execute a logical, layered diagnostic approach (Power -> Physical -> IP/DHCP -> Port/VLAN -> Firewall/Proxy -> Protocol/Packet Routing).
Physical Technology Experience: 3+ years deploying physical hardware into occupied commercial buildings (e.g., connected/IoT devices, AV, security, low-voltage systems, or network infrastructure). Candidates whose experience is purely software release, SaaS implementation, or office-bound project management will not be a fit.
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Savvy at building customer relationship and understand customers’ needs & business issues, having strong communication skills in verbal & written English
If you refer a new family who books commission on the booking, plus the applicable new-parent referral incentive. We focus on genuine parent engagement and paying customers, not purchased followers or artificial engagement.
Are you a competitive sales professional who enjoys building relationships, solving problems, and closing business? Metasoft is hiring a Senior Sales Closer to help nonprofit organizations across the United States find new funding opportunities through FoundationSearch, our established fundraising research platform.
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Independent and self-responsible implementation and quality assurance of product increments, including test automation, CI/CD integration, security and compliance testing, and defect management.
Development and execution of automated UI, API, integration, regression, and end-to-end test suites.
Root cause analysis, defect tracking, quality risk assessment, and continuous improvement of testing processes.
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Independent and self-responsible implementation and quality assurance of product increments, including test automation, CI/CD integration, security and compliance testing, and defect management.
Development and execution of automated UI, API, integration, regression, and end-to-end test suites.
Root cause analysis, defect tracking, quality risk assessment, and continuous improvement of testing processes.
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This freelance role is central to ensuring customers have a great day at work every day. As an Account Helpdesk Agent, you’re responsible for delivering excellent customer support: taking ownership of issues and efficiently resolving queries. Operating as an independent contractor, you’ll work remotely and set your own schedule, getting paid for the number of cases you resolve.