Define and monitor key system and business metrics (e.g., false positive rate, processing time, reliability), and advance continuous optimization through data and experimentation
Partner with engineering, product managers, spot operations, futures operations, treasury, and finance teams to design robust systems for settlement, reconciliation, and fund flow management
Collaborate with external stakeholders to integrate systems and investigate issues
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Lead product initiatives for tokenized assets, including tokenized equities / bStocks, deposit and withdrawal flows, and asset distribution
Understand customers and their challenges to identify ways to enhance the product offering. Be responsible for the user experience and security of the product
Monitor and assess the effectiveness of features, making data-driven recommendations for improvements and optimisations
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Act as the voice of Mandarin customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements (often originating in Mandarin) into clear specifications for Alpaca's global engineering team.
Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders.
Work closely with local compliance and operations teams to understand local and regional product requirements.
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