Implement new quality measurement workflows, working closely with Operations, Products and Data teams in the smooth roll-out and operationalization of metric
Candidate Experience: Play a key role in delivering an exceptional candidate journey by coordinating interviews efficiently and ensuring timely, professional communication throughout the recruitment process.
Providing ad-hoc analysis and insights to support business decision-making, ensuring safety operations strategies are data-driven and aligned with business priorities
Identify risk points, workflow bottlenecks, and product opportunities within moderation systems through data analysis, case studies, and business feedback.
To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
Help prepare reports, trackers, and summaries (e.g. case status, risk trends, market comparisons) to support team reviews and leadership updates, and assist in documenting/refining internal workflows and SOPs.
Dashboard Development: Collaborate in building and optimizing real-time business dashboards to visualize key performance indicators, enabling stakeholders to make agile, informed decisions.
Assist in investigating feasible optimization suggestions for existing quality and efficiency pain points of the engineering and algorithm teams, and drive the implementation of solutions to improve delivery quality and efficiency.
Policy & Process Updates: Stay informed on the latest policy and process changes. Proactively adapt to new requirements and integrate them into day-to-day workflows.