Understand the system design and provide impact analysis to any changes.
Perform application health check and monitoring
Required to work on shifts on a rotational basis to provide 18 by 7 support with 2 days off. (9 hours per shift – 6:30am to 3:30pm/ 2:30pm to 11:30pm)
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Drive software quality through code reviews, automated testing, and test coverage improvements using tools such as JUnit, Cucumber, Cypress, and similar frameworks.
Develop and maintain CI/CD pipelines and support DevOps practices that enable reliable and efficient software delivery.
Investigate, troubleshoot, and resolve production issues, performing root cause analysis to prevent recurrence.
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Monitor the health, performance, adoption, and compliance of Microsoft 365 and endpoint services, producing operational and security reports using Microsoft Graph and other reporting tools.
Provide Level 2 and Level 3 engineering support for desktop platforms, investigate complex technical issues, perform root cause analysis, and recommend improvements to endpoint architecture, security posture, and user experience.
Minimum 5 years of experience in endpoint management, desktop engineering, or endpoint security within enterprise environments.
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Assist Team Leader/Systems Analyst in carrying out the integration test to ensure all bugs and mistakes are corrected in the programs written.
Prepare documentation on programming tips, standards and guidelines and transfer the knowledge to other junior programmers as and when required.
Progress of on-going tasks and issues on related matters; and continuously enhance expertise and knowledge on application development and other related technology and methodology.
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Drive software quality through code reviews, automated testing, and test coverage improvements using tools such as JUnit, Cucumber, Cypress, and similar frameworks.
Develop and maintain CI/CD pipelines and support DevOps practices that enable reliable and efficient software delivery.
Investigate, troubleshoot, and resolve production issues, performing root cause analysis to prevent recurrence.
...
Monitor the health, performance, adoption, and compliance of Microsoft 365 and endpoint services, producing operational and security reports using Microsoft Graph and other reporting tools.
Provide Level 2 and Level 3 engineering support for desktop platforms, investigate complex technical issues, perform root cause analysis, and recommend improvements to endpoint architecture, security posture, and user experience.
Minimum 5 years of experience in endpoint management, desktop engineering, or endpoint security within enterprise environments.
...
Monitor the health, performance, adoption, and compliance of Microsoft 365 and endpoint services, producing operational and security reports using Microsoft Graph and other reporting tools.
Provide Level 2 and Level 3 engineering support for desktop platforms, investigate complex technical issues, perform root cause analysis, and recommend improvements to endpoint architecture, security posture, and user experience.
Minimum 5 years of experience in endpoint management, desktop engineering, or endpoint security within enterprise environments.
...