· Discuss with internal end users and business stakeholders to develop a thorough understanding of business needs and identify, analyse and translate these business requirements into technical specifications.
· Develop and manage Management Information System reports (e.g Sales, Inventory, Staff and Outlet performance) and Dashboards, incorporating ongoing requirements and new features based on requirements provided by business users.
· Improve systems by studying current processes; designing modifications. For example, automate processes by developing scripts and codes from MS SQL database to supplement SAP system.
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Prepare additional export and commercial documents on an ad hoc basis to meet customer, sales, and regulatory requirements.
Coordinate shipment arrangements with freight forwarders and monitor the export process until shipping documents are successfully dispatched to customers or banks.
Handle Letter of Credit (LC) documentation and ensure compliance with banking and customer requirements where applicable.
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