The Data Centre Operations & ICC Specialist is responsible for ensuring the availability, stability, and compliant operation of Data Centre (DC) and Integrated Command Centre (ICC) services. The role supports 24×7 monitoring, facilities coordination, vendor management, audit readiness, and SLA compliance across multiple Data Centre locations.
Key Responsibilities
• Oversee day to day DC and ICC operations to ensure high availability and service continuity....
Act as the main liaison between ERP users, department representatives, management, and the ERP vendor for system issues, enhancements, and customization projects. Clearly communicate business requirements to the ERP vendor, review proposed solutions, coordinate clarification and follow-up activities, and monitor progress until resolution or completion.
Coordinate ERP enhancement and implementation activities from requirement gathering through completion, including scope confirmation, proposal and quotation review, system testing, User Acceptance Testing (UAT), issue resolution, implementation, user training, documentation, user confirmation, and project closure.
working with ERP systems in a manufacturing environment: 2 years (Required)...