Pemenuhan Outbound & Penambahbaikan Berterusan: Memastikan pesanan dihantar tepat dan mengikut masa, menyelaras proses penghantaran, menambah baik operasi, dan menyediakan laporan ringkas.
2–5 tahun pengalaman dalam gudang, logistik, pemenuhan pesanan (fulfillment), atau operasi
Sekurang-kurangnya 1–2 tahun pengalaman sebagai penyelia atau ketua pasukan
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Proactively identify operational risks, bottlenecks, and inefficiencies by analyzing trends, patterns, and system behaviors, and provide forward-looking recommendations.
Write, optimize, and maintain complex SQL queries to support recurring and ad-hoc data analysis needs across large datasets.
Automate reporting pipelines and dashboards to improve data accessibility, reduce manual effort, and enable faster decision-making.
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Translate complex data into clear, actionable insights to support operational and management decision-making.
Develop, maintain, and enhance dashboards and reports using data visualization tools such as Power BI to monitor performance and track key operational metrics.
Support system implementation and enhancement initiatives by assisting with requirements clarification, data validation, user acceptance testing (UAT), and documentation.
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Inspect, assess, and document returned parcels, report discrepancies, and maintain accurate return tracking for reconciliation.
Execute product repackaging in line with campaign requirements and operational timelines.
Manage daily stock requests for campaigns, track operational subscriptions and payment deadlines, and coordinate with Finance for timely processing.
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- Oversee and coordinate daily branch logistics operations (inbound, outbound, warehousing, and distribution).- Implement and monitor standard operating procedures (SOPs) to ensure efficiency and compliance.- Manage shipment scheduling, fleet coordination, and delivery timelines.- Plan and optimize delivery routes for maximum efficiency, cost-effectiveness, and timely delivery.- Supervise and guide drivers, warehouse staff, and supporting teams in day-to-day tasks.
ANALYTICS & REPORTING• Prepare weekly and monthly marketplace performance reports• Analyze sales trends, best-selling products, conversion data, and campaign effectiveness• Present business insights and improvement strategies to management• Monitor advertising ROI and platform marketing performance
TEAM MANAGEMENT & LEADERSHIP• Lead and supervise marketplace operation team if assigned by management• Monitor team productivity, task execution, and campaign preparation• Provide guidance and support to team members to achieve department KPI• Ensure strong communication and teamwork across departments
GENERAL RESPONSIBILITIES• Maintain confidentiality of Company sales data, strategies, and operational information• Follow Company SOP, operational policies, and management instructions• Be flexible in handling additional tasks assigned by management based on operational requirements• Continuously stay updated with marketplace trends, e-commerce tools, and digital commerce strategies