Participate in developing functional system and performs extensive simulation, SIT(System Integration Test), UAT (User Acceptance Test) and detailed troubleshooting of the reported issues
Regularly report and communicate progress updates, status and issues to the Team Lead and follow up closely on the recorded issues with respective parties to ensure remedy, resolution is logged in support Portal.
Prepare Root Cause Analysis and/or incident report(s) for management review.
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Monitor and coordinate daily courier (3PL) pickup schedules to ensure the seamless handover of goods.
Manage the final dispatch process, including arranging manual drop-offs for remaining parcels to ensure all orders meet the daily shipping cut-off time.
Prepare and assemble "Gift With Purchase" (GWP) sets and sample packs strictly according to monthly marketing campaign mechanics.
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