Coordinate with customers and internal departments to ensure service level agreements (SLAs) are achieved while resolving operational issues promptly.
Support continuous improvement initiatives by analyzing warehouse performance, preparing operational reports, and implementing process enhancements to improve efficiency, quality, and cost-effectiveness.
Assist the Warehouse Manager in overseeing daily warehouse operations, including receiving, storage, inventory control, picking, packing, and dispatch, to ensure smooth and efficient workflow.
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Safety, Quality and Compliance: Ensure compliance with company procedures, 5S, occupational safety, environmental requirements and safe material-handling practices. Conduct inspections, support incident investigations and ensure racking, forklifts, equipment and PPE are properly maintained and used.
KPI Reporting and Continuous Improvement: Monitor inventory accuracy, on-time completion, order fulfilment, picking accuracy, damage rates, productivity and cost. Prepare management reports and lead Lean, Kaizen, layout, warehouse-system, digitalisation and automation improvements.
Cost and Resource Management: Prepare and control the warehouse operating budget, including overtime, contractors, equipment, maintenance and consumables. Optimise warehouse capacity, space and resources without compromising safety, quality or service levels.
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