Foster a culture of continuous improvement, encouraging experimentation, agility, and cross-functional collaboration to solve complex operational challenges.
Oversee the full spectrum of trade finance operations including Letters of Credit, Documentary Collections, Bank Guarantees, and Supply Chain Finance.
Ensure robust controls and governance are in place to maintain high levels of accuracy, timeliness, and compliance in transaction processing.
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Plan and optimize project schedules based on technical dependencies, resource availability, maintenance windows, vendor deliverables, and operational constraints.
Coordinate and manage shared resources across concurrent projects, including engineering teams, testing environments, infrastructure platforms, and external vendors.
Build and maintain strong relationships with stakeholders through effective communication, governance, collaboration, and quality management practices.
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Implementation: Shape, evolve and implement sensible and standardized working practices that ensure global consistency, are able to pass the ‘independent challenge’ test, and deliver quality assured results that protect and enhance the internal control environment for Operations. Oversee and drive control monitoring, reporting and risk mitigation activities. Drive internal quality control processes for LC.
Risk & Issue Management: Partnering and consulting with Service Deliver and supporting teams in proactively and decisively managing risks and threats to Operations. Provide proactive support and advice in understanding risks, determining and agreeing action plans, and ensuring that remediation is completed and timely across the full internal control spectrum eg Incidents, Audit, Root Cause Analysis (RCA) and Non Financial Risk (NFR) reviews etc. Be forward looking in identifying operational risks and vulnerabilities. Identify control and process weaknesses and take action.
Risk Culture: Promote a strong risk and control culture, positive learning environment, contribute to risk awareness training and development, and help to ensure that learnings and best practices are shared in an effective way. Help to ensure that a strong governance culture is embedded within Product line.
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Troubleshoot technical issues related to cybersecurity platforms, coordinate with vendors, and manage escalations as necessary to resolve complex problems.
Manage cybersecurity platforms related incident and problem management tickets, analyze root causes, and propose enhancements to improve the overall security posture.
Identify and recommend improvements for the support and maintenance of existing cybersecurity platforms, including standard operating procedure documentation creation/review, automation of manual repeatable tasks where technically feasible.
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Oversight on security incident response activities performed by Tier-2: SOC Analyst.
Keep abreast on latest cyber security threats and vulnerabilities, in line with the changing Threat Landscape,Regulatory and Compliance requirements.
Validates and evergreen the cyber security incident response plans, playbooks and other relevant Standard Operating Procedures within Cyber Defence Centre.
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Engage with Corporate Audit and Compliance & Operational Risk, Line of business, Business Control as well as Global Pillar Leads to facilitate audit and exam management process.
Partner with key stakeholders at all levels to ensure audit readiness by facilitating regulator reviews of business processes to identify areas of improvement, coordinate and prepare internal and external audits, ensuring all documentation and processes are in compliant, respond to audit request and address any audit findings and implement corrective actions promptly.
Stay up to date with Regulatory and Policies changes.
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Leverage operational data, workflow analytics and performance metrics to identify transformation opportunities, quantify benefits, monitor adoption and measure business outcomes.
Identify and evaluate opportunities to incorporate AI, intelligent automation, predictive workflow routing and decision-support capabilities into payment operations processes.
Lead business requirements definition, solution design reviews, user acceptance testing, implementation planning, end-to-end operational readiness and post-deployment stabilization activities.
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