Customer Service
Communication Skills
Problem-Solving
Empathy
Multitasking
Email Support
Social Media Management
Voice Support
Conflict Resolution
Time Management
Create and manage user adoption programs that accelerate time to value, expand workflow usage, and increase adoption of Esri technologies across the customer base.
Draft and deliver targeted engagement programs for key industry communities, aligned to sector needs, use cases, and strategic outcomes in partnership with Renewals and CSM teams.
Embed Voice of the Customer and client insights into journey design to improve user experience, client health, and long‑term relationships.
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