Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
SPM / STPM /certificate holders with at least 5 years of full time work experience, Diploma with at least 2 years of full time work experience and Fresh Degree holder are welcome.
Strong customer service mind set with good communication and excellent problem solving skill.
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Ensure clients receive the highest level of sales and operational customer service.
Research and compile advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address business needs.
Drive product adoption and educate clients from basics to best practices.
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