Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
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Proficient in Microsoft Office (Word & Excel).
Good communication and organizational skills.
Responsible
positive attitude
and eager to learn.
Able to work independently and as part of a team
Conduct research and contribute to publications, conferences, research grants and other scholarly activities in Artificial Intelligence and related fields.
Participate in programme development, programme review, accreditation, academic quality assurance and continuous improvement activities.
Provide academic guidance, consultation and mentoring to students.
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Engage in interdisciplinary collaborations and actively secure external research funding and consultancy projects.
Mentor and supervise undergraduate, postgraduate, and doctoral students, fostering an inclusive and stimulating learning environment.
Establish and strengthen partnerships with industry, government agencies, and academic institutions to enhance research, innovation, and knowledge transfer.
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Monitor the health, performance, adoption, and compliance of Microsoft 365 and endpoint services, producing operational and security reports using Microsoft Graph and other reporting tools.
Provide Level 2 and Level 3 engineering support for desktop platforms, investigate complex technical issues, perform root cause analysis, and recommend improvements to endpoint architecture, security posture, and user experience.
Minimum 5 years of experience in endpoint management, desktop engineering, or endpoint security within enterprise environments.
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Monitor the health, performance, adoption, and compliance of Microsoft 365 and endpoint services, producing operational and security reports using Microsoft Graph and other reporting tools.
Provide Level 2 and Level 3 engineering support for desktop platforms, investigate complex technical issues, perform root cause analysis, and recommend improvements to endpoint architecture, security posture, and user experience.
Minimum 5 years of experience in endpoint management, desktop engineering, or endpoint security within enterprise environments.
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Drive software quality through code reviews, automated testing, and test coverage improvements using tools such as JUnit, Cucumber, Cypress, and similar frameworks.
Develop and maintain CI/CD pipelines and support DevOps practices that enable reliable and efficient software delivery.
Investigate, troubleshoot, and resolve production issues, performing root cause analysis to prevent recurrence.
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