Safely administer chemotherapy and other prescribed therapies in accordance with established clinical guidelines, protocols, and safety requirements.
Dispense prescribed medications and provide patients with appropriate education and counselling based on the treatment plan.
Observe patients throughout treatment, delivering nursing care, monitoring for adverse reactions, and offering emotional support and counselling when necessary.
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Response and resolve incidents, problem and user queries through proper analysis
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
Drive technical remediation in line with agreed non-functional requirements
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Provide first-line production support for user issues, incidents, service requests, and queries, ensuring timely and effective resolution within agreed SLAs.
Own and manage incidents and issues from identification through to closure, including escalation to relevant technology teams, vendors, and management where necessary.
Conduct issue analysis, troubleshooting, and root cause investigations to resolve production problems.
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