This role is accountable for ensuring the CS services are adherent to all relevant Group standards, processes, and policies. The criticality of services provided by CS means there is emphasis, diligence and rigor on process adherence and risk management. The performance of CS services is audited and often reported to regulators.
This role is accountable of leading a team of technical people in delivering STS services. The focus on people development and people leadership is a significant part of this role.
This role is responsible for ensuring all Authentication and PIM services adhere to Group Risks Management Standards and all services are audit ready at any given time.
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5 days per week (Saturday & Sunday off)• Primary shift: Night Shift• May be required to support 24/7 rotational shifts depending on team/business needs• Shift allowances provided
Provide accurate, meaning-for-meaning consecutive interpretation over the phone.• Interpret in various sectors including medical, insurance, finance, emergency line, etc.• Manage tone, pace, and professionalism during live calls• Follow all interpreter protocols, company policies, confidentiality rules, and industry ethics.• Maintain neutrality at all times and avoid personal opinions or additions.• Build and maintain strong terminology knowledge relevant to OPI use cases.• Attend required training, QA reviews, and coaching sessions.• Demonstrate reliable attendance, accurate adherence to shift schedules, and timely completion of tasks.• Follow feedback and improve based on coaching or quality evaluations.• Work independently while maintaining professional communication with supervisors and teammates.• Handle urgent, stressful, or sensitive calls (e.g., medical, emergency, legal) with composure.• Ensure strict compliance with privacy and data protection standards.
Fluency in Mandarin/Cantonese and English (B2+/C1).• Excellent listening skills and ability to interpret accurately.• Strong understanding of cultural nuances and linguistic differences.• Ability to adapt to multiple call types and rapidly changing scenarios.• Calm, professional demeanor during emotionally intense or emergency calls.• High accuracy, attention to detail, and consistency in interpretation.• Ability to work independently and make sound decisions following established protocols.• Strong commitment to confidentiality and data protection.
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Will be expected to: Write automated test cases, documentation, & perform testing; Regularly attend developer stand up meetings for direction, reporting out status & understanding requirements/design.
Advanced software development knowledge - HTML, Angular, MSSQL, .NET, JavaScript, CSS, .Net Framework, Cypress. SQL DB development
Desire to learn and passionate about problem solving
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5 days per week (Saturday & Sunday off) Primary shift: Night Shift May be required to support 24/7 rotational shifts depending on team/business needs Shift allowances provided
Provide accurate, meaning-for-meaning consecutive interpretation over the phone. Interpret in various sectors including medical, insurance, finance, emergency line, etc. Manage tone, pace, and professionalism during live calls Follow all interpreter protocols, company policies, confidentiality rules, and industry ethics. Maintain neutrality at all times and avoid personal opinions or additions. Build and maintain strong terminology knowledge relevant to OPI use cases. Attend required training, QA reviews, and coaching sessions. Demonstrate reliable attendance, accurate adherence to shift schedules, and timely completion of tasks. Follow feedback and improve based on coaching or quality evaluations. Work independently while maintaining professional communication with supervisors and teammates. Handle urgent, stressful, or sensitive calls (e.g., medical, emergency, legal) with composure. Ensure strict compliance with privacy and data protection standards.
Fluency in Cantonese and English (B2+/C1). Excellent listening skills and ability to interpret accurately. Strong understanding of cultural nuances and linguistic differences. Ability to adapt to multiple call types and rapidly changing scenarios. Calm, professional demeanor during emotionally intense or emergency calls. High accuracy, attention to detail, and consistency in interpretation. Ability to work independently and make sound decisions following established protocols. Strong commitment to confidentiality and data protection.
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