Handling daily operations at check in counter and departure gate as per SLA.
Key Accountability
Provide highest customer service standards. Compliance to safety,security & regulatory procedures Ensuring on time performance and baggage requirements Ensuring travel document and visa requirement are adhered to Ensure sufficient resources as per customer airlines SLA
Act as a key leader on the Customer Care team by assisting with strategic planning, reporting, and operational oversight.
Assist review processes and reports to support daily team work to ensure accuracy and prevent errors with inbound, operations, database and product teams.
Provide insights and recommendations to improve processes, enhance service quality, and achieve departmental objectives.
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Develop and implement procedures for effective data management, data sharing and data analysis.
Assist in the preparation of monthly MIS reports and other relevant reports. Lead on drafting narrative report for the project and oversee alignment with the key deliverables of the project
Work in close cooperation with PMEL lead and project lead for meeting the needs of the project and donor
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