Allocate workload and resources across the team to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
Allocate workload and resources across the team to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
Worker Deployment & Scheduling: Plan and handle daily shift rosters, assign cleaning staff to various client sites, and manage last-minute worker replacements/coverage.
Evaluating the feasibility of Changes of Destination (COD) of some cargos according to their position on board, following the request of sales teams, Logistics Department, and partners.
Operational performance and analytics: Monitor security KPIs and trends, including cargo loss, theft, tampering, damage, access-control exceptions and audit findings. Lead root-cause analysis and track mitigation actions to effective closure.