Coordination: To understand Warranty end-to-end process and Work with Customer Service Engineers, Quality team, Repair centers, Parts Planners and Shipping teams to coordinate parts readiness and shipment to ensure customers receive timely service. Also to be the center contact points for claim status.
Customer and Vendor Communication: Acting as the primary point of contact for customer and service provider inquiries, resolving issues, and ensuring clear communication throughout the process.
Problem-solving: To understand the different requirements from different Customers, as well as ensuring all claims comply with specific country regulations or customer requirements, and resolving any delays or issues that arise during the warranty process.
...