Program Administration & Coordination: support administration and coordination of training programs across APEC, including enrollment process, communication, logistics and documentation.
Virtual Program Production: support end-to-end virtual session setup and delivery (Teams, breakout rooms, polls, chat), partnering with facilitators to ensure smooth participant experience. Conduct pre-session checks, monitor attendance, engagement, and troubleshoot issues.
Learning Systems & Platforms: maintain and update training records in learning systems (DLZ), ensuring data accuracy. Support creation of programs in Learning Platform (NovoEd).
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Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
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