Documentation & Reporting - Maintain accurate records of shift logs, maintenance activities, inspections, equipment status, and incidents. Prepare technical reports, review vendor service reports, and escalate issues while ensuring timely follow-up actions are completed.
User Interaction - Coordinate responses to user-reported M&E issues, communicate the root causes and corrective actions clearly, provide basic guidance to users, and prepare incident analysis reports with recommendations for management review.
MaintainX Work Orders Monitoring - Monitor, assign, and follow up on work orders to ensure timely completion within SLA requirements. Verify task completion, update maintenance records, and escalate issues where necessary due to technical or resource constraints.
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