Customer-Centric Testing: Proactively test the AI from a customer's perspective, raising critical questions and simulating edge cases to ensure robustness and empathy in responses.AI Solutioning & Project Implementation
End-to-End Project Support: Assist in AI solutioning projects aimed at service and process improvement. This includes:- Gathering and analyzing data to define project scope.- Writing Business Requirement Documents (BRDs).- Developing Standard Operating Procedures (SOPs) for AI-human handoffs and workflows.- Conducting User Acceptance Testing (UAT) and liaising with internal stakeholders until successful rollout.
Business Knowledge Integration: Continuously learn and integrate core business knowledge (especially in Payments/Customer Support) into the AI's training data to enhance accuracy and relevance.Team Empowerment & Collaboration
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Identifies and develops business processes to address compliance risks, with a focus on continuous process improvements to increase efficiency and improve performance to customers.
Responsible for monitoring and reporting KPIs and metrics to senior management and daily reporting of import and export compliance for the region.
Sets overall budget, operational strategy and priorities for assigned area of responsibility.
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Support the preparation and submission of responses to government inquiries;
Support the preparation and submission of disclosures to government agencies, as needed;
Conduct transactional and other trade compliance audits, report results, identify/implement any corrective actions that may be required, monitor progress/completion;
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Knowledge of the key trade elements, such as product valuation, commercial invoice setups, incoterms, and local Customs requirements. Providing expertise to answer questions from internal collaborators, suppliers, customers, and others.
Support the export compliance and STA process based on the STA Act and other applicable regulations, include the order screening, hold review and release by using the automatic export screening tool
Manage the interaction with local customs/MITI authorities and other applicable governmental agencies and officials on behalf of NI Successfully, handle the external/internal audit once required
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Logistics & Vendor Management: Coordinate with freight forwarders, shipping lines, and local customs brokers to optimize cross-border shipment flows and minimize lead times.
Risk Management & Auditing: Conduct internal compliance reviews, manage denied party/sanctions screening, and resolve customs hold-ups or escalation issues.
Bachelor's Degree in Supply Chain Management, Logistics, International Trade, Business Administration, or a related field
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Logistics & Vendor Management: Coordinate with freight forwarders, shipping lines, and local customs brokers to optimize cross-border shipment flows and minimize lead times.
Risk Management & Auditing: Conduct internal compliance reviews, manage denied party/sanctions screening, and resolve customs hold-ups or escalation issues.
Bachelor's Degree in Supply Chain Management, Logistics, International Trade, Business Administration, or a related field.
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Perform import and export compliance reviews and post-entry audits, and work with the team and internal stakeholders to address potential non-compliance or issues of concern.
Assist with training Secretlab’s internal teams and vendors, as well as manage communications with vendors where appropriate.
Work with the team on initiatives relating to compliance improvements, operational efficiencies, and duty optimisation.
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Review of Customer End Use and End User Certifications (“EUC”), determine the validity of EUC by assessing the identified components for the intended use which is described by customers when procuring certain products.
Determine and assign local export/import country and U.S. license requirements to orders placed on hold within trade compliance software for trade control reasons. When necessary, escalate orders to department leader for guidance.
Reviews of current government restricted / denied parties list matches, to confirm decision for partner release or block within business software system (SAP GTS).
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